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If you are dissatisfied with any of our products or services, we will do everything to make things right as soon as possible. If you are still unhappy with the planned outcome, we will inform you once your returned product has been received. The staff will check the item and notify you whether or not the refund was accepted.
If you are authorised, your original payment method will be automatically refunded. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
At GENISYNTH, we strive to provide the best premium products and services possible, so we hope that a refund is never required.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@genisynth.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@genisynth.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials. Please get in touch if you have questions or concerns about your specific item. info@genisynth.com
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. At GENISYNTH, we strive to provide the best premium products and services possible, so we hope that a refund is never required.